Astrid Sapphire

ServiceNow Consultant, Data Analyst

Developing and designing across the ServiceNow platform with an eye for detail, efficiency, usability, and improvement through data.

Skills

+ 10 months

ServiceNow Consulting

Developing and designing applications and functionality, as well as advising clients across the APAC region
+ 5 years

Customer Service

Inbound Call Centre, First Contact Resolution, Problem Analysis
+ 4 years

Network Design

Design and Deployment - from home to national scale

Interests

ServiceNow Product Suites

ITSM, ITOM, SecOps, CSM

Scripting languages

JS, GApps Script, Perl, Bash

Networking and Telecommunications

Layer 2 and 3 networks, BGP and internal routing, Mobile networks and long-distance links, Yagi design

+

5

Years

Experience in development and design of software and networking

50

%

Technical Solutions

Designing, deploying, and maintaining networks and applications for clients, employers and community groups

30

%

Data Analysis

Breaking down processes to develop understandings, where they break down, and redesigning for greater efficiency

20

%

Learning

Engaging with and learning new tools and languages to increase skills and integrate them
  1. Experiences

    ServiceNow Consultant

    Today - Jul. 2019
  2. Contact Centre Roles

    Jun. 2019 - Mar. 2014
  3. Education

    ServiceNow Certified Implementation Specialist - Discovery

    Current - Orlando
  4. ServiceNow Certified System Administrator

    Current - Orlando