Astrid Sapphire

Network Designer, Data Analyst

Designing networks with an eye for detail, efficiency, usability, and improvement through data

Skills

+ 5 years

Customer Service

Inbound Call Centre, First Contact Resolution, Problem Analysis
+ 4 years

Network Design

Design and Deployment - from home to national scale
+ 6 years

Linux

Automation, Administration, Protocols, Developing Understanding

Interests

Scripting languages

JS, GApps Script, Perl, Bash

Networking and Telecommunications

Layer 2 and 3 networks, BGP and internal routing, Mobile networks and long-distance links, Yagi design
+

5

Years

Experience with computing and networking, both digitally and personally

50

%

Technical Solutions

Designing, deploying, and maintaining networks for employers and community groups

30

%

Data Analysis

Breaking down processes to develop understandings, where they break down, and redesigning for greater efficiency

20

%

Learning

Engaging with and learning new tools and languages to increase skills and integrate them
  1. Experiences

    Service Desk Analyst

    Today - Jul. 2019
  2. Contact Centre Roles

    Jun. 2019 - Mar. 2014
  3. Education

    ServiceNow Certified System Administrator

    Attained September 2019
  4. Certificate III in Dogging - CTC

    2014